Legal Information


Acceptable Use Policy

This Acceptable Use Policy applies to Internet and related services (“Services”) delivered by Gibson Connect, LLC (“Gibson Connect”). This policy is designed to encourage our customers and others (“Users”) to use the Services responsibly and to enable us to provide our Users with secure, reliable and productive Services.

General Conduct

Gibson Connect’s network and the Services may be used only for lawful purposes. Gibson Connect is not responsible for the content of any websites linked to or accessible by the Services; links are provided as Internet navigation tools only. Users may not use the network or Services in order to transmit, distribute or store material (a) in violation of any applicable law, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others, (c) that is obscene, threatening, abusive or otherwise illegal, or that contains a virus, worm, Trojan horse, or other harmful component; or (d) that contains fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive or misleading statements, claims or representations. Users are also subject to the acceptable use policies, as amended from time to time, of any third-party provider of Services to Gibson Connect.

Internet Services

While Gibson Connect does not at this time impose bandwidth allotments (i.e., data caps), Gibson Connect reserves the right, in its sole discretion, to enforce bandwidth allotments depending upon your level of usage and the level of Service(s) purchased.  If bandwidth allotments are imposed, and if you have exceeded the appropriate level of Internet usage in any given month, Gibson Connect will notify you by phone or in writing.  You agree to pay additional charges upon notice from Gibson Connect.  Gibson Connect reserves the right, in its sole discretion, to enforce bandwidth allotments on a customer-by-customer basis, if your usage exceeds ten (10) times the average customer usage for your specific customer classification.

User Responsibility for Content

Gibson Connect does not assume any responsibility, control, oversight, ownership, or other interest in the e-mail messages, websites, content or other electronic data (in any form) of its Users, whether or not such electronic information is stored in, contained on or transmitted over property, equipment or facilities of Gibson Connect. Users are and shall remain solely responsible for such electronic information.


Users may not send unsolicited e-mail messages including, without limitation, bulk commercial advertising or informational announcements (“spam”) in a way that could be reasonably expected to adversely impact the Services, including, without limitation, using an e-mail account on Gibson Connect’s Network to send spam, or using the service of another provider to send spam or to promote a site hosted on or connected to the Services. In addition, Users may not use the Services in order to (a) send e-mail messages which are excessive and/or intended to harass others, (b) continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them, (c) send e-mail with forged packet header information, (d) send malicious e-mail, including, without limitation, “mail bombing,” (e) send e-mail messages in a manner that violates the use policies of any other internet service provider.

Forum Posts and Blogs

Users who post messages to internet forums or who blog are responsible for becoming familiar and complying with any terms and conditions or other requirements governing use of such forums or blogs. Regardless of such policies, Users may not (a) post the same message, or a series of similar messages, to one or more forum or newsgroup (excessive cross-posting, multiple-posting, or spamming), (b) cancel or supersede posts not originally posted by such User, unless such User does so in the course of his/her duties as an official moderator, (c) post any message with forged packet header information, or (d) post messages that are excessive and/or intended to annoy or harass others, including, without limitation, chain letters.

Notice and Procedure for Making Copyright Infringement Claims

Copyright infringement occurs when a copyrighted work is reproduced, distributed, performed, publicly displayed, or made into a derivative work without the permission of the copyright owner. If you believe that any material on the Gibson Connect websites has infringed your copyrighted material or that Gibson Connect is the hosting service provider and should be notified of a potential copyright infringement, please follow the procedure set forth below to make your claim. This procedure should only be used for making claims of copyright infringement. This information does not take the place of advice from your legal counsel. Gibson Connect is providing this information to you and your Users for informational purposes only.


Gibson Connect reserves the right to reject or remove any material residing on or transmitted to or through the Services that Gibson Connect, in its sole discretion, believes to be unacceptable or in violation of the law, this AUP, and/or the Terms and Conditions. Gibson Connect may immediately remove content if Gibson Connect believes such content is unlawful, violates the AUP and/or Terms and Conditions, or such removal is done pursuant to the Digital Millennium Copyright Act (or “DMCA”). Upon Gibson Connects request, Users shall terminate service to any third-party user or agent who, in Gibson Connects sole discretion, has violated the AUP, Terms and Conditions, or applicable law or regulations.

Reporting Other Suspected Violations of Use

To report other violations of use please contact the DMCA Agent using the information below. To report a child exploitation incident involving the Internet contact law enforcement immediately.

Notification of Copyright Claim

If you believe that a Web page is hosted by Gibson Connect and is violating your rights under U.S. copyright law, you may file a complaint of such claimed infringement with the Gibson Connect designated agent as described below:



DMCA Agent



Gibson Connect, LLC

Attn: Copyright Claims

1207A S. College Street

Trenton, TN 38382








In compliance with Section 512(c)(3) of the U.S. Copyright Act DMCA Complaints must be in writing and contain the following information

  1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Gibson Connect to locate the material;
  4. Information reasonably sufficient to permit Gibson Connect to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Be aware that anyone who makes false claims or misrepresentations concerning copyright infringement may be liable for damages under the DMCA.

Gibson Connects Response to Infringement Claims

Upon receipt of a compliant infringement notification Gibson Connect will respond within ten (10) business days confirming the receipt of the notification. Within an additional ten (10) business days Gibson Connect shall notify the alleged infringing party of receipt of the notification and will render a cease and desist letter inclusive of the counter-notification options described below.

Counter-Notification in Response to Claim of Copyright Infringement

In compliance with Section 512(g)(3) of the U.S. Copyright Act if a notice of copyright infringement has been wrongly filed against you and you would like to submit a counter-notice, please forward your counter-notice to Gibson Connect’s designated agent at the address noted above. This process will invoke a dispute between you and the complaining party. Your counter-notification must be in writing and contain the following information:

  1. A physical or electronic signature of an authorized person;
  2. Identification of the material that was removed or access to which was disabled and the location at which material appeared before it was removed or access to it was disabled;
  3. A statement under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the federal district in which you are located and that you will accept service of process from the complainant

You should be aware that substantial penalties under U.S. law apply for a false counter-notice filed in response to a notice of copyright infringement.

System and Network Security

Users are prohibited from violating or attempting to violate the security of Gibson Connect, including, without limitation, (a) accessing data not intended for such User or logging into a server or account which such User is not authorized to access, (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (c) attempting to interfere with, disrupt or disable service to any user, host or network, including, without limitation, via means of overloading, flooding, mail bombing or crashing, (d) forging any packet header or any part of the header information in any e-mail or newsgroup posting, or (e) taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Gibson Connect may investigate occurrences that may involve such violations, and Gibson Connect may involve and cooperate with law enforcement authorities in prosecuting Users who are alleged to be involved in such violations.

Suspension or Termination

Any User which Gibson Connect determines, in its sole discretion, to have violated any element of this Acceptable Use Policy shall receive a written warning, and may be subject at Gibson Connect’s discretion to a temporary suspension of service pending such User’s agreement in writing to refrain from any further violations; provided that Gibson Connect may immediately suspend or terminate such User’s service without issuing such a warning if Gibson Connect, in its sole discretion deems such action necessary. If Gibson Connect determines that a User has committed a second violation of any element of this Acceptable Use Policy, such User shall be subject to immediate suspension or termination of service without further notice, and Gibson Connect may take such further action as Gibson Connect determines to be appropriate under the circumstances to eliminate or preclude such violation. Gibson Connect shall not be liable for any damages of any nature suffered by any customer, User, or any third party resulting in whole or in part from Gibson Connect’s exercise of its rights under this Policy.

Service Monitoring

Gibson Connect has no obligation to monitor the services, but may do so and disclose information regarding the use of the services for any reason if Gibson Connect, in its sole discretion, believes that it is reasonable to do so, including to satisfy laws, regulations, or other governmental or legal requirements or requests; to operate the services properly, or to protect itself and its subscribers.


Any User interacting with our site and providing Gibson Connect with name, address, telephone number, e-mail address, domain name or URL or any other personally identifiable information permits Gibson Connect to use such information for commercial purposes of its own, including contacting Users about products and services which may be of interest. All information concerning users of Gibson Connect shall be kept in accordance with Gibson Connect’s then-applicable Privacy Policy and the requirements of applicable law. Gibson Connect reserves the right to modify this Acceptable Use Policy at any time in its sole and absolute discretion. Changes and modifications will be effective when posted and any use of the Services after the posting of any changes will be considered acceptance of those changes.

No Waiver/Severability

Any failure of Gibson Connect to enforce this Policy shall not be construed as a waiver of any right to do so at any time. If any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law, and any remaining portions will remain in full force and effect.

Gibson Connect reserves the right to modify this Acceptable Use Policy at any time. We will notify you of any material changes via written, electronic, or other means permitted by law, including by posting it on our website. If you find the changes unacceptable, you have the right to cancel the Services. If you continue to use the Services after receiving notice of such changes, we will consider that as your acceptance of the changes.

Effective July 25, 2018

Annual Customer Notice - 2024

This notice contains important information concerning the pay tv (cable television) and other broadband services that Gibson Connect, LLC (“Gibson Connect”) provides.  We provide this notice as a service to our customers and in accordance with applicable federal law and FCC regulations.  It is important to us that you are informed about the services we provide, our policies and procedures and your rights as a customer.  We encourage you to review the following information and contact us at 731-562-6000.


As a customer of Gibson Connect, you are entitled to know what we do with personal information about you that we receive.  We consider our treatment of such information to be a part of the trust you place in us by using our pay tv (cable television), broadband internet and telephone services.  We keep only the personal information of our customers that is needed to provide our services; treat it as private, use it only for what we offer you, do not sell it to others, work to keep it secure, and destroy it when no longer needed.

Gibson Connect takes the privacy of our customers very seriously.  Section 631 of the Cable Communications Policy Act of 1984, as amended, (the “Cable Act”) provides certain protections to you, as a subscriber to Gibson Connect’s pay tv (cable service) or other services, and requires that Gibson Connect disclose to you the following:

  • The limitations imposed on Gibson Connect in its collection and disclosure of personally identifiable information about you;
  • The type of personally identifiable information we collect;
  • How we use your personally identifiable information;
  • Under what circumstances we may disclose your personally identifiable information and to whom;
  • The period during which we maintain your personally identifiable information; and
  • How you may access your personally identifiable information.

In addition, Section 222 of the Communications Act, as amended, provides privacy protections for certain information related to Gibson Connect’s telephone and broadband Internet access services:

  • Information about the quantity, technical configuration, type, destination, location, and amount of your use of the phone and broadband Internet access service; and
  • Information contained on your bill concerning the type of phone and broadband Internet access services and features you receive.

This information is known as customer proprietary network information (“CPNI”).  Please carefully review the Gibson Connect CPNI Policy posted on our website.

Personally identifiable subscriber information; restrictions on access To provide pay tv and other services, we collect and maintain personally identifiable information concerning customers.  That information may include name, address, phone number, social security number, driver's license number, billing records, service maintenance and repair records, premium service subscription information, marketing information, and customer complaints.  Except as indicated below under “Disclosure prohibited; exceptions” below, all personally identifiable information is used for the normal business purpose of offering and providing pay tv (cable television) service and other services to you.  Only persons authorized by us may access this information.  Persons authorized to access customer information include our employees and sales agents, billing and collections services, accountants, and other businesses that provide products and services to us.  These persons may access customer information on a regular basis.  We maintain certain customer information for as long as we provide service to a customer and for a commercially reasonable time thereafter.  Other customer information is periodically destroyed.

Disclosure prohibited; exceptions.  Federal law prohibits the disclosure of your personally identifiable subscriber information without your consent, except under the following circumstances:

Business activities.  We may disclose customer information in order to conduct business activities related to providing pay tv (cable service) or other service.

Unauthorized reception of pay tv (cable service).  We may disclose customer information in order to detect unauthorized reception of our pay tv (cable service).

Names and addresses to third parties.  We may disclose names and addresses to third parties for the purposes of mailing lists, charities, and direct mail marketing, unless you notify us in writing that you do not wish us to disclose it.  You may write us at any time with this request.  No such disclosure may reveal directly or indirectly the pay tv (cable service)s you view or other transactions you make.

Court order.  We must disclose personally identifiable information without your consent if we are required to do so by a court order.  If we are served with a court order requiring disclosure or your cable information, we will promptly inform you before releasing any information.  You will then have an opportunity to contest the order.

Law enforcement request.  We may also disclose personally identifiable information without your consent when requested by law enforcement under certain circumstances. 

Customer rights.  As a customer, you may review your personal information maintained by us by contacting us and making an appointment to meet at our office during normal business hours.  We will need a reasonable amount of time to collect the information and remove any references to other customers.  You may request correction of any errors in personal information that we collect or maintain pertaining to you.  You have the right under federal law to enforce your cable privacy rights through a civil action in federal district court.

Communications preferences/opt-out.  Subscribers who do not wish to receive marketing materials, phone calls, emails or direct mail may notify Gibson Connect at any time.  You may also prohibit our permitted disclosure of your information to third parties under the Cable Act (except as otherwise required by legal process or applicable law) by notifying us in writing.  You may opt-out of receiving marketing communications by telephone by notifying the calling party that you wish to opt-out or by following the automatic opt-out instructions on such a call.  You may also opt-out of such calls by sending a request in writing to the address below.


Complaint procedures.  At Gibson Connect, providing high-quality customer care and technical service is our top priority.  We endeavor to resolve any complaints concerning pay tv (cable television) or other services as soon as possible.  Please use the following procedures to help us resolve your complaints:

  1. Contact our Customer Service group at 731-562-6000.  An answering service may take your message after our normal business hours.
  2. During our normal business hours, you may speak with a Customer Service Representative (CSR).  Our CSR will attempt to determine the nature of the problem. If the problem cannot be resolved over the phone, the CSR will schedule a Service Technician to visit your home, usually by the next business day. 
  3. If you do not call during our normal business hours, leave a complete message with the answering service. Please leave your name, address, work and home telephone numbers and a brief description of the nature of the problem.  When possible, a Service Technician will be dispatched by the next business day to fix the problem.  In other cases, the answering service will forward the message to our office, and we will contact you during normal business hours.
  4. Emergencies such as fallen trees or utility poles, violent storms or very cold weather may interfere with cable or other services.  We promptly dispatch our crews to correct any emergency.  Please keep in mind that some emergency situations may affect a large service area, and it may take several days to resume full service to the entire area.
  5. We maintain complaint records for at least one year.  Those records are available for inspection by the applicable local franchise authority and the FCC during that time.

If a problem is not resolved to your satisfaction, you may write or call us with concerns or complaints.  For pay tv (cable service) in Tennessee, you may also contact Gibson Connect’s franchise authority, the Tennessee Public Utility Commission, at 615-741-2904.


Services and Prices – Please contact us at 844-859-6767 or by visiting our offices or our website for information on services and prices including:

  • Products and services offered
  • Prices and options for subscribing to services
  • Channel positions
  • Installation and maintenance policies and prices
  • Instructions for using our pay tv (cable service)
  • Terms and conditions applicable to our broadband services


Smart tv and device compatibility.  Receiving the Gibson Connect pay tv service requires that the customer provides its own device for reception of the signal (smart tv, Roku, Amazon Fire or similar).  While Gibson Connect makes every effort to stay compatible with all such devices and older models of such devices, there is not guarantee of full compatibility.  Gibson Connect will maintain a list of devices believed to be compatible on our website. 


Federal and state laws make it a crime to receive, or assist another in receiving, any pay tv (cable service) without our express authorization.  Violators face substantial criminal penalties including fines and imprisonment.  In addition, we are entitled under the law to sue cable thieves in federal or state court and obtain injunctions and substantial damages.  Reception of any pay tv (cable service) without our express authorization is prohibited.


If you have any questions regarding this annual notice, or wish to contact us about your personal information, please visit us at one of our offices or contact us directly at:

Phone:             731-562-6000 

Mail:                1207A South College Street, Trenton, TN 38382

Gibson Connect reserves the right to modify the policies set forth in this customer notice at any time. We will notify you of any material changes via written, electronic, or other means permitted by law, including by posting it on our website. If you find the changes unacceptable, you have the right to cancel the services you purchase from Gibson Connect. If you continue to use the services after receiving notice of such changes, we will consider that as your acceptance of the changes.

Effective January 1, 2019

Net Neutrality Disclosure



SmartHub Account Manager

Telephone Account Portal

How to Log into your Gibson Connect Account Portal

You can login to your Account Portal and configure all the features that Gibson Connect Digital Phone Service has to offer by doing the following:

  1. Go to: http://
  2. For your username, it will be your 10-digit phone number (Example: 859-721-0028 without hyphens or spaces).
  3. To obtain your password, click “Forgot Password” on the upper left side of the screen. A password will then be emailed to you. There will be a link provided in the email as well as a randomly generated password.
  4. Enter this password into the appropriate field and click “Login”.


From the “Home” page, click “Features” to configure all of your phone features (e.g. Call Forward, Simultaneous Ring, etc.)

Note: When you log in for the first time, you will be prompted to enter a 4-digit CPNI Code of your choice. (CPNI is a security code used for verifying an individual customer’s identity before providing access to confidential and proprietary customer information).


How to Change your Account Portal Password

When you log in for the first time, you will be prompted to change your password. Your new password must consist of 4-12 characters and cannot contain any spaces.

  1. Enter the password provided to you on the original email in the “Old password” field.
  2. Enter a password of your choosing in the “New password”, confirm your new password.
  3. Click “Submit”


How to access your Voicemail

  1. Dial your 10-digit telephone number or dial *62
  2. The initial pass code is 8642.
  3. Follow the voice prompts to set up your account.
  4. To clear the message waiting indicator without erasing messages, dial *99.


All Features are located in your Account Portal.  Here are the top five features.


Anonymous Call Rejection


Speed Dial


Call Waiting


Voicemail Management


Call Forwarding




Anonymous Call Rejection (*77)

This feature prevents or allows calls from callers who have blocked their phone numbers from being identified. Blocked callers will hear a message notifying them that their calls are being rejected.

From Your Phone: To activate Anonymous Call Rejection, dial * 77. To deactivate, dial *87.


Call Waiting On/Off

This service allows you to decide whether phone calls in progress can be interrupted by other calls.

NOTE: This service is not available with all access device types.

From Your Phone: To activate, log into your account portal click “On”. To deactivate for individual calls, dial *70 before dialing out.


Call Forwarding Always (*72)

The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or when you are talking on your phone.

From Your Phone:

To activate, and/or change options for this service, dial *72 followed by the phone number that you will be redirecting your calls to. Your calls remain forwarded until you dial the deactivation code (*73).


Speed Dial (*74)

This service allows you to associate single digit codes to frequently dialed or hard to remember phone numbers. To use speed dial from your phone, dial the speed dial code number, then #. For example, to call the number associated with Speed Dial Code 3, dial 3#.

From your phone: To begin programming Speed Dial Codes, dial *74, the speed dial code number and the phone number that you will be associating with that speed dial code. For example, *74 3 8595551212 programs Speed Dial Code 3 to dial 859-555-1212.


Voicemail Management: (*62)

This service allows you to specify how to handle your voice messages. You can retrieve voice messages by using your phone or you can choose to send voice messages directly to your e-mail address. Dial your 10 digit telephone number or dial *62


*Feature Access Codes

*62       Voicemail


Call Forwarding Always Activation



Call Forwarding Always Deactivation



Call Forwarding Busy Activation



Call Forwarding Busy Deactivation



Call Forwarding No Answer Activation



Call Forwarding No Answer Deactivation



Calling Line ID Delivery Blocking per Call



Calling Line ID Delivery per Call



Call Return



Cancel Call Waiting (per call)



Call Forwarding Not Reachable Activation



Call Forwarding Not Reachable Deactivation



Do Not Disturb Activation



Do Not Disturb Deactivation



Anonymous Call Rejection Activation



Anonymous Call Rejection Deactivation


Terms and Conditions of Service

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This Privacy Statement applies to this website, in addition to those sites accessed from a desktop, mobile devices and installed apps that provide a link to these terms (collectively, the "Web Sites"). Throughout this Privacy Statement, the words "you", "your", and "yours" refer to any person or entity using the Web Sites, and the words, "The Company", "we", "us", and "our(s)" refer to Gibson Electric Membership Corporation and one or more of its subsidiary companies.

Information Collection and Use

Users may be asked to provide certain personally-identifiable information that can be used to contact or identify them.  Personally-identifiable information may include, but is not limited to, name, account number, mailing address, birth date, full or partial Social Security Number, phone number, email address, financial information, etc. ("Personal Information").

If you choose to use online customer services, including online payment services and product or service enrollment, you will be asked to provide Personal Information as appropriate and necessary for the online services you have selected. Failure to provide the requested information may preclude the delivery of the service or information requested.  This information is voluntary and the user can opt-out of providing this information by simply not providing it as requested.

We cross-check the SSN provided with information already contained in our billing system to verify that an online user is, in fact, the individual associated with that account. This is a standard business precaution to ensure your privacy and security. Using positive identification helps protect you from fraudulent service requests and slamming.

Any such information will be used exclusively by us, our employees, suppliers, agents and any applicable third party service providers required to set up your service or needed to respond to your requests.

  • To verify the existence of the member’s electric service.
  • To communicate with the member and handle requests made by the member.
  • To compile research or statistical information that does not identify any member as an individual.
  • To contact members about our products or services.
  • To fulfill request by our members for information on other services.

Your personal information will not knowingly be shared with any other organization for commercial purposes. The Company limits access to information or documents that contain your Social Security Number and ensures - to the extent practicable - the confidentiality of your Social Security Number.

Mobile Platform

We may collect and record certain information such as your unique device ID, hardware type, the version of your operating system (“OS”) and your device name etc. This information is useful to us for troubleshooting and helps us understand usage trends.

How We Keep Your Information Secure

The Company takes reasonable security measures to keep your sensitive data on a secured server behind a firewall, transmitting sensitive information (such as a credit card number) entered on our site or mobile application using secure socket layer technology (SSL). Although we make good faith efforts to store the information collected in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties.

Links to Other Sites

Our Web Sites may contain links to other sites, like Facebook and Twitter, not operated by The Company. If a user clicks on a third-party link, they will be directed to that third-party's site. It is strongly advised users review the Privacy Policy of every site visited.

Changes to the Policy

This Privacy Policy may be changed from time-to-time without notice. Any such changes will be posted to this website and will be available for your review. Any continued use of this website after a change has occurred will constitute your acceptance of such change.

Back Up Battery Policy

Lifeline Info


Mobile App Privacy Policy