If you have a Fire TV Stick and are experiencing issues streaming your Gibson Connect TV service (or any other service) your device may need a software update. To update your software follow these instructions.

1. Go to the “Settings” page
2. Select “My Fire TV” or “Device & Software”
3. Select “About”
4. Select “Check for System Update”.
5. If there is an update, download follow the prompt on the screen to download and install it.

If this still does not solve your streaming issues we recommend upgrading your Fire Stick to a Roku Streaming Stick 4K. You can buy one from Roku, Amazon, Walmart, or from us. If you would like to buy one from us please email support_vm@gibsonconnect.com or call (731) 562-6000.