Important Information
Logging In
If you are an existing Gibson Connect SmartHub user, you can log in with your existing Connect email and password. If your Connect and Electric email addresses are the same, you will see all your account info in one place! If you do not have a Gibson Connect SmartHub account or if the email address for your Electric account is different, you will need to register your account.
Accessing the New System
You can access the new system through a web portal or the app! Scroll down for printable guides and videos on how to register.
Download the App!
How-To Videos
Printable Guides
Changes to Credit Card Draft and PayGo
Auto Pay (formerly Draft)
If you are enrolled in credit card draft (Auto Pay), you will need to re-enter your payment information on December 9 through the Gibson Co-ops app. Fortunately, bank account information will automatically and securely transfer.
Prepaid (formerly PayGo)
PayGo is now called Prepaid Billing. If you're using Prepaid Billing, you will need to set up your notifications in the new Gibson Co-ops app or on the billing website on December 9. For members who have used Auto Pay in PayGo, our new platform will not initially offer this functionality. Your bank account or credit card will no longer be drafted once it meets a target you've set. You can, however, set up alerts in the Gibson Co-ops app to notify you when your account balance falls below a dollar amount you set.
Use the Gibson Co-ops app and web portal to manage your accounts?
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed of important account events via email or text messages. Receive the information you need to manage your account.
Paperless Billing: What if you could save some time and a tree? Activate paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage and bills can be stressful. With easy access to this information, you can take control and make decisions to save energy dollars.
Outage Map: Access real-time outage information about electric outages.
Outage Reporting: Easily and conveniently report an electric outage using the Gibson Co-ops app.
Other Information and Questions
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of the Gibson Co-ops app or you can continue to pay your bill as you currently do.
Yes. The mobile app and website show all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our employee, please report it to us.