Important Information
Logging In
If you are an existing Gibson Connect SmartHub user, you can log in with your existing Connect email and password. If your Connect and Electric email addresses are the same, you will see all your account info in one place! If you do not have a Gibson Connect SmartHub account or if the email address for your Electric account is different, you will need to register your account.
Accessing the New System
You can access the new system through a web portal or the app! Scroll down for printable guides and videos on how to register.
Download the App!
How-To Videos
Printable Guides
Changes to Credit Card Draft and PayGo
Auto Pay (formerly Draft)
If you were enrolled in Credit Card Draft (Auto Pay) prior to our software conversion on December 9, 2024, you must re-enter your payment information through the new Gibson Co-ops app or online portal. If you were enrolled in Bank Draft prior to our new software conversion on Dec. 9, 2024, you must re-enter your bank account information through the new Gibson Co-ops app or online portal. (Exception: If you enrolled in bank draft by bringing a voided check to your member service center for a Gibson Electric member service representative to enter, your information transferred to our new system.)
Prepaid (formerly PayGo)
PayGo is now called Prepaid Billing. If you're using Prepaid Billing, you will need to set up your notifications in the new Gibson Co-ops app or on the billing website. For members who have used Auto Pay in PayGo, our new platform will not initially offer this functionality. Your bank account or credit card will no longer be drafted once it meets a target you've set. You can, however, set up alerts in the Gibson Co-ops app to notify you when your account balance falls below a dollar amount you set.
Use the Gibson Co-ops app and web portal to manage your accounts
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed of important account events via email or text messages. Receive the information you need to manage your account.
Paperless Billing: What if you could save some time and a tree? Activate paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage and bills can be stressful. With easy access to this information, you can take control and make decisions to save energy dollars.
Outage Map: Access real-time outage information about electric outages.
Outage Reporting: Easily and conveniently report an electric outage using the Gibson Co-ops app.