Our new app – Gibson Co-ops – and online member portal (gibsoncoops.com) launched Dec. 9, 2024, and we want to remind you about actions you may need to take to ensure your electric and/or broadband service continue without interruption.

Moving our electric and broadband accounts to one platform enables you to manage both your Gibson Electric account and your Gibson Connect account using the same convenient app — Gibson Co-ops and the gibsoncoops.com member portal. It also enables us to provide a more integrated and smoother customer service experience.

While transitions can be challenging, we are confident that the benefits of our new software platform will outweigh any temporary inconveniences. Our team is dedicated to making this change as easy on you as possible, and we appreciate your patience during this process.

Gibson Co-ops app

All Gibson Electric members and Gibson Connect subscribers need to download the new Gibson Co-ops app as soon as possible. Your Gibson Electric and Gibson Connect account information are available through this app.

Initially Gibson Connect subscribers will still be able to access their account information and make payments through the existing Gibson Connect SmartHub app, but the existing app will be turned off, so we encourage everyone to download and begin using the new Gibson Co-ops app now.

Billing and payments

We will continue to mail printed Gibson Electric bills to members unless you choose to go paperless. We encourage you to activate the paperless billing option in the Gibson Co-ops app. Doing this will enable you to receive your bill quicker and help protect our environment.

If you were enrolled in paperless billing with Gibson Electric prior to the conversion on Dec. 9, 2024, your first bill after Dec. 3, 2024, will be printed and mailed to your service address. You will continue to be emailed regarding your bill, but you will need to download the Gibson Co-ops app as soon as possible to view your detailed account information. Gibson Connect bills will remain paperless.

Both our Gibson Electric and Gibson Connect bills have a new look. We’ve tried to make the bills cleaner and easier to read while including all of the details you need. Please visit https://gibsoncoops.com/billing-payment-options/ and click “How to Read Your Electric Bill” under Gibson Electric Payment Options to view our new bill format.

“Draft” replaced “Auto Pay”

For our members who were enrolled in Credit Card Draft or Auto Pay prior to our software conversation on Dec. 9, 2024, you must re-enter your payment information through the Gibson Co-ops app or online (gibsoncoops.com).

We initially communicated that bank draft information would transfer to our new system, but unfortunately, we have learned that is not the case. For our members who were enrolled in Bank Draft prior to our software conversion on Dec. 9, 2024, you must re-enter your bank account information through the new Gibson Co-ops app or online (gibsoncoops.com). Exception: If you enrolled in bank draft by bringing a voided check to your member service center for a Gibson Electric member service representative to enter, your information transferred to our new system.

“Prepaid” replaced “PayGo”

Members who were on PayGo billing prior to our software conversion on Dec. 9, 2024, will find their account information in the Gibson Co-ops app under “Prepaid.” For our members who have used Auto Pay in PayGo, our new platform does not offer this functionality. Your bank account or credit card will no longer be drafted once it meets a threshold you’ve set. You can, however, set up alerts in the Gibson Co-ops app to notify you when your account balance falls below a dollar amount you set.

Alerts and notifications

Please take a moment to set up your account profile, including your preferences for alerts and notifications. Doing so will help you easily manage your account and help us keep you informed.

Energy use monitoring, Outage Map and Outage Reporting features

The Gibson Co-ops app has an electric use tool, an Outage Map and Outage Reporting features. The electric usage tool enables you to keep track of your energy use and make timely adjustments to save energy dollars. The electric Outage Map provides up-to-date information on where we are experiencing electric outages. You can also easily and quickly report an outage through the app.

We’re here for you if you have a question or concern. Call 731-855-4660 or visit your local Gibson Electric member service center for assistance.