REPORTING AN ELECTRIC OUTAGE
At Gibson Electric, we work diligently to deliver reliable electric service, but unfortunately, we still sometimes have outages.
Our staff stands ready to receive your call 24-hours, seven days a week, 365 days a year. Our state-of-the-art outage management and voice recognition system also answers when there are large numbers of incoming calls.
The best way for you to report an outage is to use our Gibson EMC app. You also can call 1-800-977-4076 to report a residential or business electric outage.
When calling for a residential outage, please provide the following information to our dispatcher or outage management system:
the telephone number for the location of the outage,
your account number,
your service address, and
any other pertinent information. (For example, if you saw a downed electric line or if you heard a loud noise just prior to the outage.)
When calling for a business outage, please provide the following information to our dispatcher or outage management system:
the telephone number for the location of the outage,
your business’s account number (if you know it),
your business’s service address,
your name and contact information, and
any other pertinent information. (For example, if you saw a downed electric line or if you heard a loud noise just prior to the outage.)
Outdoor/Street Lights
To report an outdoor light or street light problem, just call your local Gibson Electric member service center or our 24-hour dispatch center at 731-855-4660. Please be sure to tell us that you are calling about an outdoor light or a street light and provide the light’s location. We will make the needed repairs as quickly as possible.
AFTER REPORTING THE ELECTRIC OUTAGE
Gibson Electric encourages those who are experiencing outages to call their local member service centers or the toll-free outage line at 1-800-977-4076. After you have reported your outage, take these additional steps to help protect yourself, your loved ones and your home:
Keep refrigerator and freezer doors closed. Doing so will help maintain the cold air temperature. The Food and Drug Administration says the refrigerator will keep food cold for about four hours if it is unopened and a full freezer will keep the temperature for approximately 48 hours (24 hours if it is half full) if the door remains closed.
Be very careful with emergency cooking and heating equipment such as camp stoves and fireplaces. Do not use charcoal grills inside your home; charcoal fumes are poisonous in an unventilated area.
While the power is off, turn off your major electrical appliances such as water heaters and heating systems. After the power comes back on, wait about 15 minutes and then turn on the appliances one at a time. This will help avoid additional outages caused by overloads. If you have a heat pump and the outage lasts for three hours or more, do not immediately reset it to the “on” position once power is restored. Instead, wait a few minutes and place the system switch in the “emergency heat” position. This will quickly bring your home to normal temperature. Leave the switch in the “emergency heat” position for 24 hours. At the end of 24 hours, set the thermostat for heat pump operation. This will restart your unit in the heat pump mode.
Finally, be sure to stay away from downed electric lines and report them to Gibson Electric immediately.
Strong winds and power lines can cause downed power lines; and fallen power lines can be deadly.
If you see a power line on the ground, or if a tree falls on a line, STAY AWAY! Always assume the line is energized. Remember -- a tree on a power line can act as a conductor. That means you can be fatally wounded by touching only the tree. And if you try to help a victim of these circumstances, you could also be injured by touching either the victim or the tree.
If you see downed power lines, Gibson Electric recommends that you:
- Keep a safe distance;
- Send for help by calling the 911 and your local Gibson Electric member service center;
- Stand guard at a safe distance, if possible, to keep others away from danger.
Portable electric generators can be a “life-saver” when faced with a lengthy outage, but if they are not installed and used properly, they also can cause serious injury and even death.
Follow these tips for safety:
- Gibson Electric recommends that you have a licensed electrician install your generator, but please be sure to follow all manufacturer directions for installation and operation. To prevent electric shock, make sure your generator is properly grounded. The operation manual should provide correct grounding instructions.
- Operate electric generators or other fuel-powered machines outdoors, where deadly carbon monoxide fumes cannot enter the home. Use a generator only in a well-ventilated and dry area located away from air intakes to the house. Do not use a generator in an attached garage.
- Do not overload the generator by operating more appliances and equipment than the generator can handle. The operating instructions should have an output rating for the generator.
- Individual appliances should be plugged directly into the receptacle outlet of the generator, using appropriately sized extension cords to carry the electric load. Make sure the cords are rated for outdoor use, have a grounded, three-pronged plug, and are in good condition. Do not run the extension cord(s) under rugs.
- Never connect generators directly to your home’s wiring. The reverse flow of electricity can electrocute a lineworker attempting to restore your electric service.
- Never plug a generator into a household outlet.
- Do not refuel a generator while it is running.
- Only store fuel outside of living areas and away from heat sources, like water heater pilot lights.
- Turn off all equipment powered by the generator before shutting it down.
- Keep children and pets away from generators.
Gibson Electric’s employees stand ready to respond quickly if there is an outage. Our personnel are monitoring the electric system and are available to take members’ telephone calls 24-hours-a-day, every day.
Computerized equipment is strategically located on the physical electric system to alert Gibson Electric personnel if there is a major outage. However, members are always encouraged to call if they experience an outage. As soon as we are aware an outage exists, Gibson Electric dispatches personnel to restore service.
When restoring service, Gibson Electric restores the main feeder lines from substations; these lines serve and will restore power to the greatest number of members. Next, we will restore secondary lines or taps. Finally, Gibson EMC makes repairs that will restore service to individual homes and businesses.
While it may be frustrating for members to see us working in an area and leaving it before restoring everyone’s electric service, the restoration process described above enables us to restore service to the most members in the shortest time.
In any outage, Gibson Electric works as quickly as possible to restore power to its members.
The cooperative maintains a list of members who have demonstrated medical necessity for Priority Service. These accounts are flagged in Gibson EMC’s member database. We attempt to contact these members before planned outages.
All households with residents dependent upon life support should call 731-562-1615 or contact any Gibson Electric member service center. A medical verification letter from an attending physician will be required for Priority Service status.
Prepare An Emergency Kit
Gibson Electric works hard to keep the power on for its members, but severe weather can sometimes cause outages. It’s wise to be prepared for electric outages and other emergencies by keeping the following supplies on hand:
- Flashlight
- Battery operated radio
- Fresh batteries
- Candles and holders
- Matches
- Blankets
- Wind-up clock
- Firewood and kindling
- Manual can opener
- Non-perishable food
- Drinking water
- Paper plates and plastic utensils
REPORTING AN INTERNET, TV, OR PHONE OUTAGE
If you experience an internet, TV, or phone outage that is not related to an electric outage, please call (731) 562-6000 so we can get your services restored. During an electric outage event, our fiber crews are working alongside the electric crews to restore your internet as soon as possible; however, getting the power back on is our top priority.
Your electric service must be working in order for your internet services to work. We’ll always restore your internet service as quickly as we safely can, but during a major electric outage event, it may take our fiber crews an additional day or two to restore your internet service after your electric service has been restored.
When calling for an outage at your home please provide the following information to our tech support team:
the telephone number for the location of the outage,
your account number,
your service address, and
any other pertinent information. (For example, if you saw a downed fiber line or the color of the light on the front of your Wi-Fi router.)
When calling for a business outage, please provide the following information to our dispatcher or outage management system:
the telephone number for the location of the outage,
your business’s account number (if you know it),
your business’s service address,
your name and contact information, and
any other pertinent information. (For example, if you saw a downed fiber line or if any of your other services are working.)
WE NEED YOUR NUMBER
Having your updated telephone number(s) will help us to help you. Our outage management and voice recognition systems use caller identification technology to link your telephone number(s) to your service address. This means that if you have a power outage and call to make us aware of it, your outage location can be pinpointed based on your caller ID and the associated phone number and location information in your Gibson Electric member data file. And, when multiple calls come in from the same area, our automated systems help us gauge the magnitude of the outage; this is important information that determines the manpower and equipment that should be dispatched. In order to help us serve you better, please call our toll-free number, 1-800-977-4076, to verify that the number we have associated with your service address is correct.
