Gibson Electric accounts will move to new software platform Dec. 9!
As we prepare to transition our Gibson Electric member accounts to the same software system that Gibson Connect uses, we want to make sure you have all the information you need in one spot. Scroll down for important details and regularly check our Facebook page and this webpage for updates!
Important Dates
December 3 - 8
No payments can be received or applied.
From noon on December 3 through December 8, Gibson Electric and Gibson Connect will be unable to receive and apply bill payments. Members on PayGo (Prepaid) will not receive daily usage information Dec. 3 through 8. We will not disconnect service during this time.
December 9
The new Gibson Co-op app goes live!
This app will make managing your account easier than ever. Please register your account using the information on this page on or as soon as possible after December 9. Please do not download the app before Dec. 9; doing so will require you to go through the process again on December 9.
News and Updates
News and updates about the new billing system are coming soon!
Changes to Credit Card Draft and PayGo
Auto Pay (formerly Draft)
If you are enrolled in credit card draft (Auto Pay), you will need to re-enter your payment information on December 9 through the Gibson Co-ops app. Instructions for how to register your account and set up Auto Pay will be available in November. Fortunately, bank account information will automatically and securely transfer.
Prepaid (formerly PayGo)
PayGo is now called Prepaid Billing. If you're using Prepaid Billing, you will need to set up your notifications in the new Gibson Co-ops app or on the billing website on December 9. For members who have used Auto Pay in PayGo, our new platform will not initially offer this functionality. Your bank account or credit card will no longer be drafted once it meets a target you've set. You can, however, set up alerts in the Gibson Co-ops app to notify you when your account balance falls below a dollar amount you set. Instructions for setting up notifications and updating your payment method will be available in November.
Use the Gibson Co-ops app and web portal to manage your accounts?
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: Stay informed of important account events via email or text messages. Receive the information you need to manage your account.
Paperless Billing: What if you could save some time and a tree? Activate paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage and bills can be stressful. With easy access to this information, you can take control and make decisions to save energy dollars.
Outage Map: Access real-time outage information about electric outages.
Outage Reporting: Easily and conveniently report an electric outage using the Gibson Co-ops app.
Other Information and Questions
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of the Gibson Co-ops app or you can continue to pay your bill as you currently do.
Yes. The mobile app and website show all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our employee, please report it to us.