Updating Your Fire TV Stick Software
Another Look at Broadband Labels
It’s #TechSupportTuesday again and we’re taking another look at the new broadband labels. These new labels allow you to have a clear view of what you’re paying for with your home, business, or mobile internet. Let’s look at these two labels, one from Gibson Connect and one from a national competitor as an example. When comparing plans or providers, make sure to pay close attention to the “Monthly Price” and “Additional Charges & Terms” sections. These will show you what you can expect to pay monthly, when you first sign up, and what you will be charged for things like Managed Wi-Fi, Professional Installation, and Late Payment Fees.
It’s also important to compare the “Monthly Price” on the label to what the company is advertising, so you don’t have any billing surprises in the future. We don’t do temporary discounts, but many companies do, which is why it’s so important to check the label.
How to Use Wi-Fi Calling
Living in rural areas often means dealing with a spotty cell signal, but with Wi-Fi calling, you can make clear, reliable calls using your internet connection. Here’s a quick guide to setting up Wi-Fi calling on both iOS and Android devices:
Benefits of Wi-Fi Calling:
- Reliable calls even in areas with poor cell reception
- High-quality audio
- No extra cost, it uses your existing Wi-Fi connection
For iOS:
- Go to Settings.
- Tap on Phone.
- Select Wi-Fi Calling.
- Toggle on the option for “Wi-Fi Calling on This iPhone.”
- Follow the on-screen instructions to enter your emergency address.
For Android:
- Open the Phone app.
- Tap on the three dots (menu) in the upper right corner.
- Select Settings.
- Tap Calls
- Tap on Wi-Fi Calling and toggle it on.
Follow any additional prompts to complete set up.
Why Your Internet Speeds Matter
Wondering why synchronous internet speeds matter? Check out our latest Tech Support Tuesday video to learn how equal upload and download speeds can transform your online experience. Whether you’re working from home, gaming, or video calling, find out why speed symmetry makes all the difference!
How to Share Your Wi-Fi with the App
This Tech Support Tuesday we’re going to help you easily share your Wi-Fi with friends and guests right in your Gibson Connect Smart Home App. The video below shows you how to share the guest network, but you can do this same process with your regular network if you don’t have guest Wi-Fi (or don’t want to use it). Don’t have the app? Visit gibsoncoops.com/protect on a smartphone or tablet to download it.
Setup Parental Wi-Fi Controls
With your kids and their friends at home more often, we want to help you enforce the rules you’ve made for their online activities. Hop on the Gibson Connect Smart Home App and follow this video to set up parental controls for your whole home and for each individual in your home. Don’t have the app? Download it now at gibsoncoops.com/protect!
Understanding Broadband Labels
It’s Tech Support Tuesday again and today we are talking about the new Broadband Labels. Over the last few months you may have heard about the new “Broadband Labels” all internet providers are required to start using this year. They look and work just like the nutrition labels on your food, allowing you to see what’s really inside that internet plan you are considering. Today we are starting to use labels on all of our available plans. We recommend watching this video for a quick overview of what goes on a broadband label. Go to gibsoncoops.com/labels to see all of our broadband labels, or visit fcc.gov/broadbandlabels to learn more about this new initiative.
Understanding Your Smart Home Dashboard
Today we’re highlighting your Gibson Connect Smart Home App. This video will show you what’s on the main page of your app, and where to find most of the great features. If you don’t have the app, that’s no problem at all! Just head over to gibsoncoops.com/protect on your smart device and download it from there.
Setting Up your Smart Home App and Home Wi-Fi
The Smart Home App is the command center for your home network and we will be using it for the next few weeks to get your Wi-Fi in tip-top shape. Visit gibsoncoops.com/protect on a smart phone or tablet to download the app. This video will show you how to download and set up the app on your phone or tablet.
Setting up Business Voicemail
Our business subscribers with phone service have access to some very cool business voicemail features like being able to have voicemails emailed to you. If you want to set this up we recommend giving Paige, Kenneth, or Tony a call at (731) 562-6000. For our tech-savvy business folks, you can download the guide Right Here.
Updating Your Fire TV Stick Software
If you have a Fire TV Stick and are experiencing issues streaming your Gibson Connect TV service (or any other service) your device may need a software update. To update your software follow these instructions.
- Go to the “Settings” page
- Select “My Fire TV” or “Device & Software”
- Select “About”
- Select “Check for System Update”.
- If there is an update, download follow the prompt on the screen to download and install it.
If this still does not solve your streaming issues we recommend upgrading your Fire Stick to a Roku Streaming Stick 4K. You can buy one from Roku, Amazon, Walmart, or from us. If you would like to buy one from us please email support_vm@gibsonconnect.com or call (731) 562-6000.